Job Opening

Customer Service Representative – John & Susan (Remote – USA)

About John & Susan

John & Susan is a growing online lifestyle brand offering timeless fashion and quality accessories for men and women across the U.S. Our collections are rooted in elegant simplicity, comfort, and thoughtful design. We’re passionate about delivering not just beautiful products, but also a seamless and personalized shopping experience.

To strengthen our team, we’re looking for a dedicated and empathetic Customer Service Representative to support our valued customers and help us maintain the high level of service we’re known for.

Your Responsibilities

  • Provide friendly and professional customer support via email, phone, and live chat

  • Answer customer inquiries regarding products, orders, deliveries, and returns

  • Help customers navigate our website and resolve any issues efficiently

  • Communicate customer feedback to internal teams and help improve service quality

  • Accurately manage customer information and handle complaints with care and discretion

Your Profile

  • Previous experience in customer service, preferably in e-commerce

  • Excellent verbal and written communication in English; additional languages (e.g., Spanish, French) are a plus

  • Service-minded and passionate about helping people

  • Reliable, proactive, and detail-oriented

  • Comfortable with digital tools; experience with CRM systems (e.g., Gorgias, Zendesk, or Freshdesk) is a plus

What We Offer

  • Flexible working hours and remote work opportunities

  • A supportive and collaborative team culture

  • Flat hierarchies and open communication

  • Space for creativity and personal initiative

  • Exclusive employee discounts on all John & Susan products

Ready to Join Us?

If you're excited to deliver a first-class experience to our customers and want to be part of a growing, values-driven brand, we’d love to hear from you!

📩 Apply now at: careers@john-susan.com